GroupAssignmentTwo - Zachary Engels Tim O'Brien Tom...

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Zachary Engels, Tim O’Brien, Tom Goodrich, Kun Qian MGT 302 A Dr. X. Huang February 23, 2011 Group Assignment #2 Meaning of the Four Key Principles in BPR 1. Organize around outcomes, not tasks : This principle says that organizations should build and design jobs around the entire process, not just specialized tasks. By having multi- skilled staffs, jobs can be broadened and handoffs between departments can be minimized. It basically suggests that a single person perform all the steps in a process and that person's job be designed around the outcome or objective. 2. Have the people who do the work, process their own information : This principle says opportunities exist to use decentralized databases that will cut costs as well as eliminate individuals holding information in one only department and generate unnecessary information to be passed on to another. In this way, employees who need the results of the process should perform the process themselves. 3. Put the decision point where work is performed and build control into the process : It is better to push decision making to the lowest level possible, to eliminate bureaucracy and speed up the decision making process. A system of checks and balance controls must be
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