Learning Objectives-Ch8

Learning Objectives-Ch8 - Richard T Farmer School of...

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Richard T. Farmer School of Business, Miami University Dr. X. Huang MGT 302: Operations Management Learning Objectives – Chapter 8 Ch 8 – Managing Quality (Garvin’s Paper and Sections 8.2-8.8) Topics Learning Objectives What is Quality? (Please read Garvin’s paper instead of Book section 8.1) Note: the dimension of tangibles in book section 8.2 is not required. 1. Understand the eight dimensions of qualities defined in Garvin’s paper and be able to identify them given a business application Check Garvin’s paper and class notes for this item, FAQ 2. Be able to interpret Mean Time Between Failure (MTBF) in terms of reliability. 3. Be able to calculate Availability using both Mean Time Between Failure (MTBF) and Mean Time To Repair (MTTR)— know formula! 4. Understand which quality dimensions defined in Garvin’s paper are more appropriate for durable goods only 5. Understand the differences in reliability for product vs. reliability/conformance
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Learning Objectives-Ch8 - Richard T Farmer School of...

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