Learning Objectives-Ch9

Learning Objectives-Ch9 - Richard T. Farmer School of...

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Richard T. Farmer School of Business, Miami University Dr. X. Huang MGT 302: Operations Management Learning Objectives – Chapter 9 Ch 9 – Quality Control and Improvement (Sections 9.1-9.6, 9.8) Topics Learning Objectives Understanding of Variation 1. Compare and contrast common cause of variation and special cause of variation – definitions, data patterns, and examples of each. 2. Understand what actions management can take to reduce each. (Refer to the notes for the penny game). 3. Describe what the sequence is in improving quality if both types of variation exist (Refer to note of “summary of quality control and management”.) 4. Understand the meaning of “Process in control” – Does variation still exist? If yes, what type of variation? 5. Understand we take samples and deal with sample statistics rather than deal with individual data point directly Check class notes for this item Statistical Process Control 1. Understand what is SPC in general – objective, general steps, and
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Learning Objectives-Ch9 - Richard T. Farmer School of...

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