Sample Question (Midterm1)_11spring

Sample Question (Midterm1)_11spring - Richard T. Farmer...

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Richard T. Farmer School of Business, Miami University Dr. X. Huang MGT 302: Operations Management Sample Questions for Mid-Exam #1 Multiple Choices: 1. Which one of the following would be classified as the output in an airline system? A) Planes B) Transportation from one location to another C) Pilots D) Beverage E) None of the above 2. Example of strategic choices under the capacity area of policies in operations includes: A) make or buy B) investment in facility is permanent or temporary C) handmade or machine-made D) high levels or low-levels of inventory E) flexible or hard automation 3. In the product imitator strategy, the order winner is _____ for the customer, while in product innovator strategy, the order winner is ______. A) flexibility, cost B) flexibility, quality C) quality, cost D) cost, quality E) cost, flexibility 4. Referring to the Process-Product Matrix, if a company has few major products and a jumbled flow (job shop) process, we know the company: A) Has a company strategy B) Is on the diagonal of the matrix C) Is further in its product life cycle than its process life cycle D) Is further in its process cycle than its product life cycle 5. An example of a business/industry that uses project flow and makes to order is: A) oil refining B) telephone company C) hospital D) Cafeteria E) Portraits 1
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Richard T. Farmer School of Business, Miami University Dr. X. Huang 6. Hershey uses sophisticated, computerized distribution systems that other companies can hardly emulate to make sure that fresh products arrive at retail outlets across the country to produce high quality chocolate. This is an example of the following: A) Operations Objectives B) Operations Mission C) Operations Policy D) Distinctive Competence 7. A large office which has a typing pool, a copying department and all the managers in a large suite of offices, is an example of: A) A product layout B) A process layout C) A project process D) A continuous process 8. What are the order winners for the Make-to-Stock process and the Make-to-Order process respectively? A) quality, delivery B) cost, delivery C) quality, flexibility D) delivery, flexibility 9. Company A is competing in an industry characterized by customized markets with medium volume of demand. If Company A chooses flexibility as its operations objective, which of the following type of processes would Company A choose? A) Make-to-stock B) Batch C) Assembly line D) Project 10. The four decision areas in operations management are: A) Planning, technology, inventory, control B) Process, quality, capacity, inventory C) Process, quality, technology, capacity D) None of these 11. Recent consumer reports rate Sony TV KD-34XBR960 very good (8.8 on a 0-10 scale) in terms of its picture quality. According to Gavin’s definition of eight dimensions of Quality, 2
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Richard T. Farmer School of Business, Miami University Dr. X. Huang
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This note was uploaded on 01/31/2012 for the course MGT 302 taught by Professor Baker during the Spring '09 term at Miami University.

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Sample Question (Midterm1)_11spring - Richard T. Farmer...

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