Dessler03 - Chapter 3: Strategic Human Resource Management...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Chapter 3: Strategic Human Resource Management and the HR Scorecard Multiple Choice 1. A _____ is the companys plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage. a. strategic plan b. situation analysis c. environmental scan d. SWOT analysis e. tactical plan (a; easy; p. 72) 2. Which of the following is not part of strategic planning? a. evaluating the firms internal and external situation b. defining the business and developing a mission c. translating the mission into strategic goals d. crafting a course of action e. implementing strategies (e; moderate; p. 73) 3. The purpose of a strategic plan it to identify ways to create or maintain a(n) _____. a. differential advantage b. competitive advantage c. instrumental advantage d. success factor e. all of the above (b; moderate; p. 73) 4. What is the first step in the strategic management process? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (b; easy; p. 73) 5. A _____ is a general statement of intended direction that evokes emotional feelings in organization members. a. mission b. strategic plan c. code of ethics d. vision e. none of the above (d; easy; p. 74) 42 6. Vision statements focus on the _____. a. past b. present c. future d. all of the above e. none of the above (c; easy; p. 74) 7. A _____ lays out what a business strives to be while the _____ lays out what it should be now. a. mission; vision b. vision; mission c. dream; vision d. goal; accomplishment e. CEO; CFO (b; easy; p. 74) 8. Defining the business and its mission is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (a; moderate; p. 73) 9. Performing external and internal audits is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (b; moderate; p. 74) 10. The third step in the strategic management process is _____. a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; easy; p. 75) 43 11. The sales director at WebMD is developing goals regarding sales revenue targets and the number of new medical-related content providers like hospitals and HMOs it must sign up per year. Which step of the strategic management process is WebMD working on? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; moderate; p. 75) 12. Last year, General Motors began a company-wide strategy to improve product quality and customer satisfaction. Recent reports show that GMs product recalls for the first half of the year are higher than for the entire previous year. GM explains that the figures support the corporate previous year....
View Full Document

Page1 / 20

Dessler03 - Chapter 3: Strategic Human Resource Management...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online