Dessler12 - Chapter 12: Pay for Performance and Financial...

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Unformatted text preview: Chapter 12: Pay for Performance and Financial Incentives Multiple Choice 1. Frederick Taylor referred to the tendency of employees to work at the slowest pace possible and to produce at the minimum acceptable level as _____. a. social loafing b. systematic soldiering c. human nature d. group shift e. group norms (b; easy; p. 438) 2. Which non-case incentive was the most preferred in a survey from the AEIS? a. electronics b. season tickets to an entertainment venue of the employee’s choice c. a trip to a destination of the employee’s choice d. a shopping spree at a store of the employee’s choice e. home improvement items (c; moderate; p. 439) 3. Who proposed that people have a hierarchy of five needs called physiological, security, social, self-esteem, and self-actualization? a. Frederick Taylor b. Abraham Maslow c. Frederick Herzberg d. David McClelland e. Edward Deci (b; easy; p. 439) 4. The lowest level on Maslow’s hierarchy of needs is _____ needs. a. safety b. physiological c. esteem d. social e. self-actualization (b; easy; p. 439) 232 5. According to Maslow’s hierarchy of needs theory, when does a need stop motivating? a. when it is satisfied b. it never stops motivating c. when one moves higher up the hierarchy d. all of the above e. none of the above (a; moderate; p. 440) 6. Who proposed a two-factor theory that explains how motivator factors relate to satisfaction and hygiene factors relate to dissatisfaction? a. Frederick Taylor b. Abraham Maslow c. Frederick Herzberg d. David McClelland e. Edward Deci (c; easy; p. 440) 7. Herzberg’s Hygiene-Motivator theory of motivation suggests that extrinsic factors like _____ cause dissatisfaction. a. advancement b. responsibility c. respect d. working conditions e. recognition (d; moderate; p. 440) 8. Herzberg’s Hygiene-Motivator theory of motivation suggests that intrinsic factors like _____ cause satisfaction. a. working conditions b. pay c. achievement d. incentive pay e. friendships at work (c; moderate; p. 440) 9. The Hygiene-Motivator theory is also called the _____. a. two-factor theory b. learned needs theory c. equity theory d. theory of extrinsic motivation e. hierarchy of needs (a; easy; p. 440) 233 10. Hygiene factors affect a continuum that ranges from _____. a. dissatisfaction to satisfaction b. no dissatisfaction to no satisfaction c. dissatisfaction to no dissatisfaction d. satisfaction to no satisfaction e. none of the above (c; moderate; p. 440) 11. Motivator factors affect a continuum that ranges from _____. a. dissatisfaction to satisfaction b. no dissatisfaction to no satisfaction c. dissatisfaction to no dissatisfaction d. satisfaction to no satisfaction e. none of the above (d; moderate; p. 440) 12. Who distinguished between intrinsic motivation and extrinsic motivation?...
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This note was uploaded on 01/29/2012 for the course INTERNATIO 101 taught by Professor Mr.johnnash during the Spring '11 term at Symbiosis International University.

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Dessler12 - Chapter 12: Pay for Performance and Financial...

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