Dessler12 - Chapter 12 Pay for Performance and Financial...

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Chapter 12: Pay for Performance and Financial Incentives Multiple Choice 1. Frederick Taylor referred to the tendency of employees to work at the slowest pace possible and to produce at the minimum acceptable level as _____. a. social loafing b. systematic soldiering c. human nature d. group shift e. group norms (b; easy; p. 438) 2. Which non-case incentive was the most preferred in a survey from the AEIS? 3. Who proposed that people have a hierarchy of five needs called physiological, security, social, self-esteem, and self-actualization? 4. The lowest level on Maslow’s hierarchy of needs is _____ needs. 232
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5. According to Maslow’s hierarchy of needs theory, when does a need stop motivating? a. when it is satisfied b. it never stops motivating c. when one moves higher up the hierarchy d. all of the above e. none of the above (a; moderate; p. 440) 6. Who proposed a two-factor theory that explains how motivator factors relate to satisfaction and hygiene factors relate to dissatisfaction? a. Frederick Taylor b. Abraham Maslow c. Frederick Herzberg d. David McClelland e. Edward Deci (c; easy; p. 440) 7. Herzberg’s Hygiene-Motivator theory of motivation suggests that extrinsic factors like _____ cause dissatisfaction. 8. Herzberg’s Hygiene-Motivator theory of motivation suggests that intrinsic factors like _____ cause satisfaction. 9. The Hygiene-Motivator theory is also called the _____. 233
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10. Hygiene factors affect a continuum that ranges from _____. a. dissatisfaction to satisfaction b. no dissatisfaction to no satisfaction c. dissatisfaction to no dissatisfaction d. satisfaction to no satisfaction e. none of the above (c; moderate; p. 440)
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