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business writing 3 - Blackboard Learn Page 1 of 11...

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Summer2011-GEB3213-Business Writing-345816 Review Test Submission: Exam 3 - Chapters 6, 7, and 8 Review Test Submission: Exam 3 - Chapters 6, 7, and 8 User Robin Juratovac Submitted 6/30/11 2:46 PM Name Exam 3 - Chapters 6, 7, and 8 Status Completed Score 24 out of 30 points Time Elapsed 55 minutes, and 39 seconds out of 1 hour and Instructions Please select the appropriate response. Question 1 Which of the following is not a characteristic of an effective buffer for a bad-news message? Selected Answer: controversial Correct Answer: controversial 1 out of 1 points Question 2 Which of the following sentences would be most effective in a letter communicating the bad news that an employee's idea is being rejected? Selected Answer: I hope you realize that no project such as the one you propose has ever been approved here. Correct Answer: Once our budget allows for equipment upgrades, we will be to handle this type of project. 0 out of 1 points Question 3 1 out of 1 points Page 1 of 11 Blackboard Learn 8/31/2011 ..
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The effectiveness of your persuasive message is undermined when you Selected Answer: fail to ask readers to take a specific action. Correct Answer: fail to ask readers to take a specific action. Question 4 Which of the following does not contribute to creating interest and justifying your position in a persuasive message? Selected Answer: obvious flattery Correct Answer: obvious flattery 1 out of 1 points Question 5 A goodwill message is especially effective when it Selected Answer: mentions a specific incident or anecdote. Correct Answer: mentions a specific incident or anecdote. 1 out of 1 points Question 6 Which of the following is the most effective closing statement for a routine request letter? Selected Answer: Thank you in advance for answering all my questions about your training workshops. Correct Answer: I would appreciate receiving your price list by November 3 so I can plan for a purchase in my December budget. 0 out of 1 points Question 7 Unlike a routine claim letter, a persuasive claim letter Selected Answer: uses an attention-getting opening. Correct Answer: uses an attention-getting opening. 1 out of 1 points
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