Toolkit 1 - Systems Analysis and Design 8th Edition Toolkit...

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Unformatted text preview: Systems Analysis and Design 8th Edition Toolkit 1 Communication Tools The Systems Analysts Toolkit Presents a valuable set of cross-phase skills and knowledge that you can use throughout the system development process 2 Toolkit Objectives List overall guidelines for successful communications Write effective letters, memos, and e-mail messages Measure the readability of written material Organize and prepare written reports that are required during systems development 3 Toolkit Objectives Follow guidelines for effective oral communication Plan, develop, and deliver a successful presentation Use effective speaking techniques to achieve your objectives Manage and strengthen your communication skills 4 Introduction A successful systems analyst must have good written and oral communication skills to perform his or her job effectively Never underestimate the importance of effective communications 5 Successful Communication Strategies Why, Who, What, When, and How Why Know why you are communicating, and what you want to accomplish Who Know who your targets are What Know what is expected of you and when to go into detail 6 Successful Communication Strategies Why, Who, What, When, and How When Know when to speak and when to remain silent and let others continue the discussion How Know how to communicate effectively 7 Successful Communication Strategies Cultural Context 8 Successful Communication Strategies Know Your Subject You must know your subject inside and out It is better to say, I dont know, but Ill find out and get back to you, rather than to guess 9 Written Communications...
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This note was uploaded on 01/30/2012 for the course CNIT 180 taught by Professor Victorbarlow during the Spring '12 term at Purdue University-West Lafayette.

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Toolkit 1 - Systems Analysis and Design 8th Edition Toolkit...

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