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Chapter_02-KEY0 - A EDI B JIT C CRM D EPOD 7 feasibility...

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Chapter 2 – Analyzing the Business Case 1. The term ____ refers to the reasons, or justification, for a proposal. A. business opportunity B. business case C. SWOT D. feasibility 2. SWOT analysis does NOT include an analysis of ____. A. Strengths B. Weaknesses C. Options D. Threats 3. A formal way of asking for IT support is a ____. 4. The coding of data to keep it safe from unauthorized users is referred to as ____. 5. Many companies implement ____ systems that integrate all customer-related events and transactions. 6. Using ____, a supplier uses RFID tags on each case to create a digital shipping list. The customer receives the list and scans the incoming shipment.
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Unformatted text preview: A. EDI B. JIT C. CRM D. EPOD 7. ____ feasibility means that the proposed system will be used effectively after it has been developed. A. Operational B. Technical C. Economic D. Schedule 8. ____ feasibility refers to the technical resources needed to develop, purchase, install, or operate the system. A. Operational B. Technical C. Economic D. Schedule 9. The estimated cost of a system, including ongoing support and maintenance costs, is referred to as ____. A. discretionary expense (DE) B. profit/loss analysis (PLA) C. total profitability of ownership (TPO) D. total cost of ownership (TCO) 10. The Ishikawa diagram is also called a(n) ____ diagram. A. arrow B. fishbone C. waterfall D. data...
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