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Unformatted text preview: a. closed-ended b. open-ended c. leading d. range-of-response 7. The Hawthorne effect shows that productivity improves when work is ____. a. observed b. systematized c. documented d. turned off and then on again 8. Observing a system in use at another location is called a(n) ____. a. operational visit b. system visit c. site visit d. technical visit 9. Brainstorming where each person speaks when it is their turn is considered to be ____ brainstorming. a. unstructured b. structured c. stratified d. systematic 10. Microsoft Outlook is considered to be a ____. a. PIM b. PMI c. PDA d. DPA...
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- Spring '12