Chap 11-12

Chap 11-12 - is best, and why. 3. When is an appropriate...

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Name___________________________ Section Number_____________ Chapter 11 1. If your face-to-face communication style is contentious, you are a person that tends  to be ________________________. 2. Describe decoding in the communication process.  3. Identify and describe three barriers of communication. 4. If your face-to-face communication style is open, you are a person that tends to be  _______________________________________. 5. Define rumors and explain the three characteristics of rumors? Assessments What’s My Face-to-Face Communication Style? Dominant:_____ Dramatic:_____ Contentious:_____ Animated:_____ Impression:_____ Relaxed:_____ Attentive:_____ Open:_____ Friendly:_____
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CHAPTER 12 1. Define conflict; give the three views of conflict, then give one example of when  you have experienced conflict in one of the three views listed. 2. List the five strategies for handling conflict and describe which method you think 
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Unformatted text preview: is best, and why. 3. When is an appropriate time to use fact finding? Give an example (different than the one used in the book) of when fact finding would be appropriate. Assessments Whats My Preferred Conflict-Handling Style? Competing:_____ Avoiding:_____ Compromising:_____ Collaborating:_____ Accommodating:_____ 4. What is the difference between mediation and arbitration? 5. What methods can be used to solve conflict when the parties involved cannot resolve it on their own? Give an example of when you have used one of these methods to resolve conflict. Assessments Whats My Face-to-Face Communication Style? Dominant:_____ Dramatic:_____ Contentious:_____ Animated:_____ Impression:_____ Relaxed:_____ Attentive:_____ Open:_____ Friendly:_____...
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Chap 11-12 - is best, and why. 3. When is an appropriate...

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