Chap 11-12

Chap 11-12 - Bret Benjamin Conflict-Handling Style...

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COMMUNICATION CHAPTER 11 Bret  Benjamin
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THE COMMUNICATION  PROCESS Bret  Benjamin
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BARRIERS TO COMMUNICATION Unfamiliar language Improper timing Noise and distractions in the environment Attitude Differences between people Relationship between  sender and receiver Filtering Bret  Benjamin
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Communication within  Organizations Upward communication Ex. Grievances, suggestion boxes, employee  attitude surveys Downward communication Ex. Job assignments, training, performance  evaluations Lateral communication Peer to peer communication Bret  Benjamin
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Informal Communication  Grapevine – informal communication network  within an organization 75% of information shared through the grapevine is  accurate Characteristics of Rumors Appears to be important Creates anxiety Ambiguity  Perceived as believable and reliable by employees Bret  Benjamin
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CONFLICT  CHAPTER 12
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Unformatted text preview: Bret Benjamin Conflict-Handling Style Competing win-lose situation Collaborating win-win situation Avoiding withdraw from or suppress the conflict Accommodating one party in conflict places opponent's interest Bret Benjamin Conflict-Handling Style Bret Benjamin VIEWS OF CONFLICT Traditionalist conflicts should be avoided Human Relations natural part of life, and people need to learn how to resolve conflict Interactionist positive and lead to innovation and change Bret Benjamin When Conflicts Cannot Be Resolved Conciliation keeping both sides talking Fact finding getting the facts of the conflict Fact finding with recommendations getting the fact and offering a solution Consultant Mediation Bret Benjamin...
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Chap 11-12 - Bret Benjamin Conflict-Handling Style...

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