IAF 716 Quality Mgt 12-00-52

IAF 716 Quality Mgt 12-00-52 - QualityManagement...

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Quality Management Rama Srivastava Office: C2010 e: rama.srivastava@senecac.on.ca
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Definition of quality  Developers point of view : The totality of characteristics of an entity that bear upon its ability to satisfy stated or implied needs (ISO) Conformance to requirements i.e. the processes and products meet the specifications. Customers’ point of view : Fitness for use i.e. appropriateness of the product as intended. Quality is what customers look in a product i.e. what customers think it is, perceive it to be or experience it to be. Shinkansen in its 25 yrs. of service – late only twice & for no longer than a minute.
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Reasons for poor quality- Lack of disciplined (poor management, unclear on expectations, inadequate facilities – equipment, staff) Poor documenting Poor quality control Can you think of more?
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Quality standards International Organization for Standardization (ISO) is the world's largest developer and publisher of International Standards . ISO created the Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production or service delivery.
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ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards . ISO is a network of the national standards institutes of 163 countries , one member per country, with a Central Secretariat in Geneva , Switzerland, that coordinates the system. ISO is a non-governmental organization that forms a bridge between the public and private sectors ISO has developed over 18 000 International Standards on a variety of subjects and some 1100 new ISO standards are published every year.
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Some Standards (Examples) ISO 9001:2008 Quality management systems - Requirements ISO 14001:2004 Environmental management systems - Requirements with  guidance for use ISO/IEC 27001:2005 Information technology - Security techniques - Information security  management systems - Requirements ISO/IEC 17025:2005 General requirements for the competence of testing and calibration  laboratories World Standards Day- 14 October 2010
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IAF 716 Quality Mgt 12-00-52 - QualityManagement...

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