IAF 716 week1-2 ST-1

IAF 716 week1-2 ST-1 - Dr.RamaSrivastava Office:C4016/C2010 e:[email protected] Introduction Definition: areaofbusiness andservices,

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Operations Management – Intro. Dr. Rama Srivastava Office: C 4016/ C2010 e:  [email protected]
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Introduction Definition:  Operations Management is an  area of business  concerned with the  production of goods  and services , ensuring that  all business  operations efficiently  use all the available  resources and meet customer requirements.   OR encompasses the  planning, scheduling,  and control of the activities that transform  input  (raw materials and labour)  into output   (finished goods and services).  
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Some important terms to know Productivity  (focusing on one activity i.e. specialization = high  productivity) Outsourcing/ Third party logistics   ( for maximum output in  minimum input) Location Analysis and customers) Just in Time  (JIT, eliminating waste, right quantity at right place  and at the right time)   
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Terms contd… Benchmarking  (Best Practices) (Control) Supplier Relationship Management  (Effective Marketing) Supply chain  (A to Z) Matrix Management  (Core Competencies- people with similar  skills are pooled for work assignments )
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Selecting  – what products or services will be produced and  how (what process/es) Designing - creation of method of production Operating - Actual production process Controlling - testing for performance (Quantity, Quality,  Timeliness) Updating - review and revise procedures and plans in response  to stimuli from inside/ outside the organization.
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What do Operations Managers do? At the 
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This note was uploaded on 02/01/2012 for the course IAF IAF716 taught by Professor Tba during the Spring '11 term at Seneca.

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IAF 716 week1-2 ST-1 - Dr.RamaSrivastava Office:C4016/C2010 e:[email protected] Introduction Definition: areaofbusiness andservices,

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