Unformatted text preview: simply a collection of independent perspectives. The ultimate objectives of the organization are usually financial, but better financial results cannot be attained without improving customers' perceptions of the company's products and services. In order to improve customers' perceptions of products and services, it is usually necessary to improve internal business processes so that the products and services are actually better. And in order to improve the business processes, it is necessary that employees learn....
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- Spring '10
- Managerial Accounting, integrated system, financial measures