Chapter 9 - Chapter Nine Conflict Management Processes...

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Chapter Nine – Conflict Management Processes Conflict and Stress in organizations 3 general characteristics of conflict: incompatible goals , interdependence , and interaction Modes of conflict Types and levels of conflict (levels: interpersonal , intergroup , and interorganizational ) Conflict Myths Phases of organizational conflict Latent conflict : Grounds for conflict exist because parties are interacting in interdependent relationships in which incompatible goals are possible. Perceived conflict : One or more parties perceive that their situation is characterized by incompatibility and interdependence. Felt conflict : Parties begin to personalize perceived conflict by focusing on the conflict issue and planning conflict management strategies. Manifest conflict : Conflict is enacted through communication. Interaction might involve cycles of escalation and de-escalation as various strategies are used. Conflict aftermath
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Chapter 9 - Chapter Nine Conflict Management Processes...

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