Chapter 11 INC - Chapter Eleven Processes of Emotion in the...

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Chapter Eleven – Processes of Emotion in the Workplace Emotions as Part of the Job: Some key Terminologies Emotional Labor Emotional Dissonance Emotional Exhaustion Emotional Support Communication, Empathy and Burnout Emotional Contagion (feeling with another) Empathetic concern (Feeling for another) Aspects of Work Relationship that Create Potential for Emotions Tension Between Public and Private Relational Networks and Emotional Buzzing Conflicting loyalties Emotional Rights and Obligations at work Emotion Display Rules and Emotional Intelligence Express emotions in a professional manner Express emotions to improve situations Express emotions to the right people Express emotions to help individuals Express emotions for collective good not for personal benefits The expression of certain emotions is always inappropriate Skills for Recognizing and Sharing Emotions Skills for Dealing with Others’ Emotions
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Chapter 11 INC - Chapter Eleven Processes of Emotion in the...

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