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test_item_file_ch03 - Human Resource Management: An Asian...

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Unformatted text preview: Human Resource Management: An Asian Perspective (Second Edition) Chapter 3: Strategic HRM and the HR Scorecard Multiple Choice 1. A _____ is the company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage. a. strategic plan b. situation analysis c. environmental scan d. SWOT analysis e. tactical plan (a; easy) 2. Which of the following is not part of strategic planning? a. evaluating the firm’s internal and external situation b. defining the business and developing a mission c. translating the mission into strategic goals d. crafting a course of action e. implementing strategies (e; moderate) 3. The purpose of a strategic plan it to identify ways to create or maintain a(n) _____. a. differential advantage b. competitive advantage c. instrumental advantage d. success factor e. all of the above (b; moderate) 4. What is the first step in the strategic management process? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (b; easy) 5. A _____ is a general statement of intended direction that evokes emotional feelings in organization members. a. mission b. strategic plan c. code of ethics d. vision e. none of the above (d; easy) 30 Human Resource Management: An Asian Perspective (Second Edition) 6. Vision statements focus on the _____. a. past b. present c. future d. all of the above e. none of the above (c; easy) 7. A _____ lays out what a business strives to be while the _____ lays out what it should be now. a. mission; vision b. vision; mission c. dream; vision d. goal; accomplishment e. CEO; CFO (b; easy) 8. Defining the business and its mission is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (a; moderate) 9. Performing external and internal audits is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (b; moderate) 10. The third step in the strategic management process is _____. a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; easy) 31 Chapter 3: Strategic HRM and the HR Scorecard 11. The sales director at WebMD is developing goals regarding sales revenue targets and the number of new medical-related content providers like hospitals and HMOs it must sign up per year. Which step of the strategic management process is WebMD working on? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; moderate) 12. Several years ago, General Motors began a company-wide strategy to improve product quality and customer satisfaction. Reports showed that GM’s product recalls for the first half of that year were higher than for the entire previous...
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This note was uploaded on 02/01/2012 for the course HR 232 taught by Professor Smith during the Spring '11 term at University of Florida.

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test_item_file_ch03 - Human Resource Management: An Asian...

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