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test_item_file_ch03 - Human Resource Management An Asian...

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Human Resource Management: An Asian Perspective (Second Edition) Chapter 3: Strategic HRM and the HR Scorecard Multiple Choice 1. A _____ is the company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage. a. strategic plan b. situation analysis c. environmental scan d. SWOT analysis e. tactical plan (a; easy) 2. Which of the following is not part of strategic planning? a. evaluating the firm’s internal and external situation b. defining the business and developing a mission c. translating the mission into strategic goals d. crafting a course of action e. implementing strategies (e; moderate) 3. The purpose of a strategic plan it to identify ways to create or maintain a(n) _____. 4. What is the first step in the strategic management process? 5. A _____ is a general statement of intended direction that evokes emotional feelings in organization members. 30
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Human Resource Management: An Asian Perspective (Second Edition) 6. Vision statements focus on the _____. a. past b. present c. future d. all of the above e. none of the above (c; easy) 7. A _____ lays out what a business strives to be while the _____ lays out what it should be now. 8. Defining the business and its mission is the _____ step in the strategic management process. 9. Performing external and internal audits is the _____ step in the strategic management process. 10. The third step in the strategic management process is _____. a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; easy) 31
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Chapter 3: Strategic HRM and the HR Scorecard 11. The sales director at WebMD is developing goals regarding sales revenue targets and the number of new medical-related content providers like hospitals and HMOs it must sign up per year. Which step of the strategic management process is WebMD working on?
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