ITILFND
Exin
ITIL Foundation 2018
Question: 235Which of the following should be documented in an incident model?1. Details of the service level agreement (SLA) pertaining to the incident2. Chronological order of steps to resolve the incident
A. 1 onlyB. 2 onlyC. Both of the aboveD. Neither of the aboveAnswer:
B
Question: 236Why is it important for service providers to understand patterns of business activity (PBA)?
C
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