ITIL-Foundation-4-(ITILFND).pdf - Exin ITILFND ITIL Foundation 2018 http\/killexams.com\/exam-detail\/ITILFND Question 235 Which of the following should be

ITIL-Foundation-4-(ITILFND).pdf - Exin ITILFND ITIL...

This preview shows page 1 - 3 out of 5 pages.

ITILFND Exin ITIL Foundation 2018
Image of page 1
Question: 235Which of the following should be documented in an incident model?1. Details of the service level agreement (SLA) pertaining to the incident2. Chronological order of steps to resolve the incident A. 1 onlyB. 2 onlyC. Both of the aboveD. Neither of the aboveAnswer: B Question: 236Why is it important for service providers to understand patterns of business activity (PBA)? C
Image of page 2
Image of page 3

You've reached the end of your free preview.

Want to read all 5 pages?

  • Fall '20
  • Management, Information Technology Infrastructure Library, C. Both

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture