Certified-Technical-Trainer-plus-CTT-plus-(TK0-201).pdf - CompTIA TK0-201 Certified Technical Trainer(CTT http\/killexams.com\/exam-detail\/TK0-201

Certified-Technical-Trainer-plus-CTT-plus-(TK0-201).pdf -...

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TK0-201 CompTIA Certified Technical Trainer+ (CTT+)
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QUESTION: 233 An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation? A. Use the administrator control panel in the virtual classroom client to cut off access for the irate user until the learner is calm. B. Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner. C. Reply to the class and ask the class to use appropriate netiquette when responding to any messages. D. Rephrase the comment into an anonymous question in case other learners are confused and discuss as a group. Answer: B QUESTION: 234 An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request? A QUESTION: 235 An instructor needs to motivate a learner to complete a course, but the learner is not excited about the course due to lack of knowledge. Which of the following is the BEST motivation method? 81
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C
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