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4-19-2011 - Organizational Communication In-class review...

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Organizational Communication In-class review: Thu, Apr 28 (NO CLICKER OR NEW TOPIC) Review sessions: SC&I Building rm 212: - Tue May 3, 9PM – 10:30PM – Leon - Wed May 4, 9PM – 10:30PM - Tutors ‘How a Plan Becomes a Policy’ (see class handout) What went wrong? what was the problem in this text? - communication problems hinder the organization’s performance what are organizations made of? Communication as “organizational fiber”? Organizational Theories - what are organizational theories? o dimensions of organizational theories - view of human nature - organizational image - functions of organizational communication Scientific Management F.W. Taylor (1880s-90s): “One Best Way” - industrial efficiency the perfect shovel One Best Way in other organizations - scientifically observe & control work procedures Scientifically observe and control work procedures
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tenets of Scientific Management: humans are motivated by material rewards organizational image = machine function of communication = to pass information downward + clarify tasks and rewards
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Charlie Chaplin’s Modern Times - recognize three chains of command (aka formal organizational hierarchy) - body language portrayed uptightness and suggests that they are only part of a machine - circumsized roles and making sure they operate the way they should - downward communication: orders go down the hierarchy of the factory - upward communication: guy was talking up to his supervisor Human Relations Hawthorne Studies (1920s) Manipulate temp, lighting, work, hours, etc.
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