Study Guide_final - Study Guide COM 410 Final Exam The...

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Study Guide COM 410 Final Exam The final exam will consist of 50 objective-type items (multiple choice & true/false). Chapters 7 and 8, Getting In & Fitting In: Know the meanings of the following terms: (from Ch. 7) recruiting, Realistic Job Profile (from Ch. 8) assimilation, socialization Recruiting : exchanging of realistic and truthful information so that the correct person can be hired; the recruitment will benefit the individual and the organizations; traditional recruitment: positive characteristics are communicated to outsiders and features that are advertised may be distorted to seem even more positive; realistic recruitment presents outsiders with all pertinent information without distortion. Realistic Job Profile : it provides the applicant with an opportunity to self-select out of the recruitment process on the basis of a mismatch of needs and/or abilities. Assimilation : the process by which an individual becomes integrated into the culture of an organization Socialization: the process through which a new organizational employee adapts from outside to integrated and effective insider Know the following (from Ch. 7): (1) What are the predictable outcomes when applicants misrepresent their qualifications for a job? Misrepresentation of qualifications unmet expectations dissatisfaction with newcomer involuntary turnover (2) What are the potential outcomes when organizations misrepresent themselves via traditional recruiting tactics? Traditional Recruitment Inflated Expectations Unmet Expectations Dissatisfaction Low Performance/ Low Commitment Involuntary Turnover/ Voluntary Turnover (3) What is the typical chain of events when an RJP is developed and communicated? RJP Lower expectations Increase Met Expectations Increase Satisfaction Increase Performance Reduce Turnover (4) What are the four financial costs associated with turnover? Separation Costs : Exit interviews’ time and departing employee’s time for the interview, separation pay, unemployment pay Replacement Hiring Costs : Attracting new applicants, advertising, travel, recruiter salary or fee, entrance interviews, testing (physical, psychological, drug, health, etc.), hiring decision meeting Training new Hire : Information literature, general orientation training, job orientation training Lost productivity and business costs : Overtime for remaining employees, temporary workers, performance differential, cost of low morale, lost of customers/ clients
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(from Ch. 8): (1) What was Karl Weick’s underlying premise in The Social Psychology of Organizing? The more equivocal (uncertain) the message, the more the recipient needs help from others to understand it Communication strategies help increase certainty; as equivocality increase, so does the need for more communication to respond to it If the rules are written from a majority view of the world, then minority employees will have a difficult time understanding and following them
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This note was uploaded on 02/02/2012 for the course COM 410 taught by Professor Jenniferwaldeck during the Spring '11 term at Chapman University .

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Study Guide_final - Study Guide COM 410 Final Exam The...

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