27 - o Present yourself as an equal, rather than a superior...

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Words are Powerful 1.) Organizes a. Creates categories 2.) Defines relationships a. Responsiveness- interest we show on people based on feedback b. Liking- the expression of level of enjoyment on another’s company c. Power- can be any one of these 3 things or all 3 together c.i. Definition of dominance (least dominant to most dominant) c.ii. Status (low status or high status) c.iii. Influence Language and Conflict - Use supportive communication : o Use “I” statements o Describe your feelings instead of evaluating o Focus on the behavior, not the person o Focus on soling the problem, not controlling the other person
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Unformatted text preview: o Present yourself as an equal, rather than a superior (both have power in the relationship) o Realize and make it clear that you don’t have all the answers o Attempt to understand the others’ point of view o Don’t ignore other’s feelings-Turn your criticisms into complaints using “I” statements o Criticism: “You never take me anywhere!” o Complaint: “We don’t go out as much as I’d like to.”-XYZ formula: I feel X, when you do Y, in situation Z o “I feel hurt when you criticize me in front of your friends.”...
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This note was uploaded on 02/02/2012 for the course COM 134 taught by Professor Frymier during the Fall '08 term at Miami University.

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