Unformatted text preview: 6. Supply 7. Distribution 8. Research and development 9. Customer service 10. Information systems 11. Marketing Candidates for outsourcing: Actions 1, 2, 5, and 10 are the most likely candidates because they are support services. The other activities are primary processes. As this is a new company, its efforts are best focused on the activities that make up the value chain. Chapter 15, E12. Financial perspective: 3, 5 Learning and growth perspective: 4, 7 Internal business processes perspective: 1, 6 Customer perspective: 2, 8...
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- Summer '10
- Fujitsu Technology Solutions, Intermec Technologies Corporation, Canadian Pharmaceutical Distribution, business processes perspective