000-656IBMIBM SmartCloud Control Desk V7.5 Service Request Management Implementation
A. Users can create and manage offerings. B. Users can create and manage offering catalogs. C. Users can submit requests for available offerings. D. Users can manage user access to specific offerings. Answer: C QUESTION: 109 Which application is used to specify which process will be invoked once a user submits an offering? A. Offerings application B. Offering Catalog application C. Process Request application D. Workflow Designer application Answer: A QUESTION: 110 Which statement is true about the Catalogs? A. A catalog is a group of one or more offerings. B. A catalog is a container for one or more Service Requests. C. A catalog is a folder where the users can add favorite offerings. D. There are different types of catalogs such as Service Request or Descriptive. Answer: A QUESTION: 111 A service desk agent needs to work on a problem ticket but all the fields are locked. What could be happening?
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- Fall '20
- Service request management, D. Users