PDS_construction - Problem Definition Design Project...

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Problem Definition Problem Definition Design Project Categories Variation of an Existing Product Improvement of an Existing Product Development of a New Product for Low-Volume Production Development of New Product for Mass Production One-of-a-Kind Design
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Problem Solving Methodology Problem Solving Methodology Gathering of Information Generation of Alternative Solutions Evaluations of Alternatives Communication of the results Definition of the Problem
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Identification and Analysis of Customer Needs Gathering Information interviews with customers focus groups customer surveys customer complaints Survey Analysis - Data Processing question number v. frequency of response [bar charts or Pareto plots affinity diagrams - grouping of questions/responses into common areas
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Sample Survey - Redesigning a CD Jewel Case 1 - case more resistant to cracking 2 - easier to open 3 - add color 4 - better waterproofing 5 - decrease weight 6 - more scratch resistant 7 - easier extraction from circular fastener [pin] 8 - streamlined look 9 - better fit to the hand 10 - easier leaflet extraction 11 - use recyclable plastic 12 - interlock cases for stacking 13 - more secure locking 14 - more secure hinge
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Identify “Metrics” to be Used as Basis for Comparison product number of parts product cost material utilization process yield of “good” parts cycle time per part or setup time business case fraction of sales to repeat customers percent return return on investment
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Identify “Best-in-Class” Companies produces product at lowest cost with highest degree of customer satisfaction largest market share for comparison product broad search base include companies who are, and are not, competitors include other industries which perform similar functions Compare “Best-in-Class with “In-House” Equivalent Specify Actions Required to Exceed Competition
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Customer Requirements Maslow’s Hierarchy of Human Need Physiological Needs [thirst, hunger, sex, sleep, shelter] Safety and Security Needs - protection from danger, deprivation and threat Social Needs for Love and Esteem by Others - identity and acceptance Psychological Needs for Self-Esteem and Self-Respect - recognition and accomplishment Self-fulfillment - attainment of full potential
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Maslow’s Hierarchy of Human Need Maslow’s Hierarchy of Human Need Work fulfillment right to work availability work comfort cold freezing shelter food additives vitamin deficiency hunger
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This note was uploaded on 02/02/2012 for the course EMA 4714 taught by Professor Staff during the Spring '08 term at University of Florida.

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PDS_construction - Problem Definition Design Project...

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