FINAL PROJ. MC MLA - La Rosa1 Melissa La Rosa Dr. Young...

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La Rosa1 Melissa La Rosa Dr. Young Managerial Communication 2/7/12 Final Project Case Analysis In this case study, we will be analyzing a conflict among coworkers as well as close  friends which involves the Administrative personnel along with Melanie who works in the  Administrative department, who is the only personnel on the staff and is often overwhelmed with  work during the summer months. A problem arises between Fabi and Karen, the admin clerk in  responses, and the Secretary in charge of the Captain (the main boss). Fabi does sometimes  work with Karen to enter in status updates for memo’s or personnel reviews for officers when the  workload gets unmanageable. The organization will be undergoing a rapid growth of personnel  needs as far as orders or household goods information within the next six months and Fabi will  no longer able to help Karen out has much with the memo’s or personnel reviews. We will be  analyzing their strategies used, process used to solve the conflicts under the John-Dewey’s  rational problem-solving process. Conflict does have its benefits which allows for people to overcome individual  psychological distortions and biases by forcing people out of their traditional modes of thinking.  There are different strategies that can be used to manage conflict that do include  accommodating, avoiding, compromising, forcing and problem solving. In this case analysis the 
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La Rosa2 following were used; accommodating and compromising. Karen is someone I see use avoiding  and Fabi maybe could for see forcing as a strategy. Knowing that once a year there will be a  high volume of work to be done should automatically transition you into a team play and work 
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This note was uploaded on 02/05/2012 for the course ECONOMICS 101 taught by Professor Dr.edmondson during the Spring '11 term at Thomas Edison State.

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FINAL PROJ. MC MLA - La Rosa1 Melissa La Rosa Dr. Young...

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