IST 195 Study Guide
The Hole in the Wall
In 1999 Sugara Mitra worked for India’s largest IT training company, NIIT Limited
In New Delhi, a wall separates the company’s “campus” from a nearby slum
Mitra cut a hole in the wall and mounted an Internet connected PC in the hole.
Within minutes, ghetto children, 6-12 years old, with almost no formal education or
knowledge of English taught themselves to use a mouse, drag, drop, draw, surf, play
“When Dr. Mitra asks Rajinder to define the Internet, the doe-eyed boy replies
immediately, "That with which you can do anything."
The Conversation Prism
Observe, Listen, Identify,
internalize, Prioritize, Route
Support, Sales, Marketing, Community, Corporate Communication
Feedback, Participate, Relationships, Real-world
Developed Mark 1
51 Feet Long