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riggio_ppt_ch10 - CHAPTER 10 Communication in the Workplace...

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CHAPTER 10 Communication in the Workplace Introduction to Industrial/Organizational Psychology by Ronald E. Riggio
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The Communication Process: A Definition and Model Communication is the passage of information between one person or group to another person or group. The sender (or encoder ) is the originator of the communication; the receiver ( decoder ) is the recipient. Encoding is the process of preparing a message for transmission by putting it into some kind of code (language or other form). The channel is the vehicle through which a message flows from sender to receiver.
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The Communication Process: A Definition and Model Decoding is the processing of translating a message so that it can be understood. When the receiver has decoded the message, he/she responds with feedback - an acknowledgement that a message has been received and understood. Different communication channels have various advantages and disadvantages. Noise involves any physical or psychological distractions that disrupt the effective flow of communication.
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The Communication Process: A Definition and Model Research on the communication process has focused on several factors. Source factors are characteristics of the sender that influence the effectiveness of a communication. Source factors include organizational status, credibility, and encoding skills.
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The Communication Process: A Definition and Model Channel factors are characteristics of the vehicle of transmission of a message that affect communication. Semantic problems are common channel factors that can lead to communication breakdown. Semantic problems may arise through the use of jargon , special language developed in connection with certain jobs. Channel selection can also influence job outcomes like job satisfaction (e.g., the frequency of face-to-face interactions with supervisors).
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The Communication Process: A Definition and Model Audience factors are characteristics of the receiver that influence effectiveness of communication.
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