riggio_ppt_ch09

riggio_ppt_ch09 - CHAPTER 9 Worker Stress and Negative...

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CHAPTER 9 Worker Stress and Negative Employee Attitudes and Behaviors Introduction to Industrial/Organizational Psychology by Ronald E. Riggio
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Defining Worker Stress A stressor is an environmental event that is perceived by an individual to be threatening. Worker stress involves the physiological and/or psychological reactions to events that are perceived to be threatening or taxing. Negative stress (or distress ) can cause stress-related illness and can affect absenteeism, turnover, and work performance.
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Sources of Worker Stress Situational stress is stress arising from certain conditions that exist in the work environment or the worker’s personal life. Stressful occupations include air traffic controller, health care provider, police officer, and firefighter. Characteristics of jobs related to worker stress include heavy workload, poor working conditions, physical dangers, and dealing with difficult clients and coworkers.
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Sources of Worker Stress Organizational sources of worker stress include work task stressors , such as: Work overload , which results when a job requires excessive speed, output, or concentration. Underutilization , resulting from workers feeling that their knowledge, skills, or energy are not being fully used.
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Organizational sources of worker stress include work role stressors , such as: Job ambiguity , which results from a lack of clearly defined jobs and/or work tasks. Lack of control , a feeling of having little input or effect on the job and/or work environment. Physical work conditions , including extreme temperatures, loud/distracting noises, crowding, poor lighting and ventilation. Interpersonal stress
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riggio_ppt_ch09 - CHAPTER 9 Worker Stress and Negative...

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