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Unformatted text preview: process 20 minutes prior to liftoff. There were reportedly 20 requests for 5 available seats, with customers eagerly taking what was left. Mrs. Pruett irrationally approached the desk At a time of 7 minutes prior to takeoff, Mrs. Kammen was confronted by Mrs. Pruett with shouting and offensive language. As Mrs. Pruett had missed the threshold of 15 minutes before liftoff, she had lost her seat and was asked to step aside while others were served. Mrs. Kammen considered calling security due to Mrs. Pruetts angry state. Several witnesses attest to Mrs. Pruett angrily confronting Mrs. Kammen. Due to her lack of procedure as well as respect to our staff, I therefore recommend against Mrs. Pruetts request. If you have any further questions regarding the witnesses or the case, please feel free to contact me. Thank you, Craig Hallock Director of Customer Service at Logan Airport [email protected]..
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This note was uploaded on 02/06/2012 for the course SMG SM 122 taught by Professor Roberts during the Spring '09 term at BU.
- Spring '09