Chapter 19 - Chapter 19-Managing the Value Chain...

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Chapter 19—Managing the Value Chain, Information Technology, and E-Business TRUE/FALSE 1. In an automobile company, the technical core includes the plants that manufacture automobiles, while the same in a university includes teaching and research. ANS: T PTS: 1 DIF: 1 REF: 570 NAT: AACSB Technology | Operations Management TYP: A 2. Technical management is the field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems. ANS: F PTS: 1 DIF: 2 REF: 570 NAT: AACSB Technology | Operations Management TYP: F 3. The field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems is called operations management. ANS: F PTS: 1 DIF: 2 REF: 570 NAT: AACSB Analytic | Operations Management TYP: F 4. More than one-half of all businesses, today, are service organizations and one-third of the U.S. workforce is employed in services. ANS: F PTS: 1 DIF: 3 REF: 571 NAT: AACSB Analytic | Operations Management TYP: F 5. A service organization is an organization that produces nonphysical goods that require customer involvement and cannot be stored in inventory. ANS: T PTS: 1 DIF: 1 REF: 571 NAT: AACSB Analytic | Operations Management TYP: F 6. Purchasing management is the term for managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers. ANS: F PTS: 1 DIF: 2 REF: 572 NAT: AACSB Technology | Operations Management TYP: F 7. An e-supply chain creates seamless, integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data. ANS: T PTS: 1 DIF: 2 REF: 572 NAT: AACSB Technology | Operations Management TYP: F 51
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52 Chapter 19/Managing the Value Chain, Information Technology, and E-Business 8. More companies are opting for a partnership approach with integration, which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties. ANS: T PTS: 1 DIF: 2 REF: 573 NAT: AACSB Analytic | Operations Management TYP: F 9. A facilities layout in which machines that perform the same function are grouped together in one location is called a process layout. ANS: T PTS: 1 DIF: 2 REF: 573 NAT: AACSB Analytic | Operations Management TYP: F 10. The product remains in one location and the required tasks and equipment are brought to it with a product layout. ANS: F PTS: 1 DIF: 2 REF: 574 NAT: AACSB Analytic | Operations Management TYP: F 11. The drawback to the process layout is that the actual path a product or service takes can be long and complicated. ANS: T
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This note was uploaded on 02/05/2012 for the course BUSINESS 3403 taught by Professor Scott during the Fall '10 term at FAU.

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Chapter 19 - Chapter 19-Managing the Value Chain...

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