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Unformatted text preview: new trends and old trends out there. One of the major trends in the world right now is online booking in the hospitality industry. Online booking is easy and convenient for the consumer and makes helps hotels keep better records. Personally, I know that 65% of the reservations make at the hotel I work at are done online. A great deal of companies has advanced in this way, and this has also caused a decline of employment in some companies. Now companies do not have to hire someone to take reservations over the phone, customers can do all of that themselves. Some of the companies that online booking possible are American Airlines, Hilton hotels, Hertz rental cars, and Holland American Cruise Lines, and Choice Hotels....
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- Spring '11