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2-reachout2011

2-reachout2011 - IBDP Business Management REACH OUT...

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IBDP Business & Management REACH OUT REVISION TOOLKIT 23 Level 1 Level 2 Level 3 Level 4 Key Term Topic Knowledge Application Analysis Evaluation Business Term and line in case # Definition Reach Out relevance Consequences and /or implications Depends on… Significance… Fishbone diagram (line 97 & Appendix 2) 1.6 A diagram intended to establish the causes of a particular issue/problem. Neil uses a fishbone (Ishikawa) diagram to identify the causes of the complaints from Reach Out customers Fishbone diagrams can improve decision-making because they encourage a scientific approach to establish cause and effect therefore making it easier to solve the problem of complaints from customers. Fishbone diagrams are a good visual aid therefore they are easy to understand. Fishbone diagrams can be time- consuming and subject to bias therefore making them redundant. Depends on the quality of research and the impartiality of the individual who creates the fishbone diagram. Neil is experienced and
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