160-Quality-Intro

160-Quality-Intro - Name Date Taken Class Total Possible...

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Name: Class: Date Taken: Total Possible Marks: 25 Managing Quality (Introduction) Complete the following questions in the time allowed by your teacher Quick Definitions Write a short and accurate definition of the following terms relating to quality management: Up to 2 marks are available for each good definition 2 1. Define: "quality" 2 2. Define: "quality control" 2 3. Define: "quality assurance" Provide outline answers to the following short questions in the space provided: www.tutor2u.net - 1 -
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- 2 - 3 4. List up to three examples of costs incurred by a business as a result of poor quality (one mark for each relevant point) 4 5. Outline up to four different factors that a customer might use to assess the quality of a product or service (one mark for each relevant factor) www.tutor2u.net - 2 -
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- 3 - 4 6. List up to four ways in which a customer might consider that a product is not of satisfactory quality (one mark for each relevant suggestion) 3 7. List three possible disadvantages of relying on a system of quality inspection (one mark for each relevant point) www.tutor2u.net - 3 -
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- 4 - 5 8. Define and explain the acronym TQM (3 marks) and outline two advantages to a business of implementing TQM (1 mark for each) www.tutor2u.net - 4 -
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