SCM303 CHapter 1 outline

SCM303 CHapter 1 outline - 1 STUDY OUTLINE FOR CHAPTER 1...

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1 STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO MANAGING OPERATIONS ACROSS THE SUPPLY CHAIN 1. What is operations management? The management of processes used to design supply, prodice, and deliver valuable goods and services to customers. 2. Define “supply chain”- 3. A supply chain is involved in: 1) 2) 3) 4) 4. Why is it important to study operations management? 5. The “what?” decisions in supply chain operations management are: 1) 2)
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2 3) 6. The “how” decisions in supply chain operations management are: 1) 2) 3) 7. The “when, where and who” decisions in supply chain operations management are? 1) 2) 8. Briefly explain differences in goods and services operations: 9. Explain these terms: Process Transform Design processes Strategic planning processes
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3 Production processes Evaluation processes Sets of processes and subprocesses Lean operation 10. Compare processes and process thinking: 11. Briefly discuss the history and growth of the supply chain management perspective:
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SCM303 CHapter 1 outline - 1 STUDY OUTLINE FOR CHAPTER 1...

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