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Chapter_12 - Chapter12 Communication Noise Encoding...

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Chapter 12 Communication
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The Communication Process Communication Media Noise Noise Encoding Decoding
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Aspects of Nonverbal  Communication 1. Hand and body gestures 2. Facial expressions and movements 3. Posture 4. Body placement 5. Voice quality 6. Clothing, dress, and appearance Note: All of the above can be ambiguous.
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Formal Communication  Channels Organization chart shows formal paths Meetings of all sizes Web log initiated by the company RSS (really simple syndication)  enhances formal communication Management by walking around (yet  also informal channel)
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Informal Communication Channels Created from informal communication  networks Leaders use informal networks to  accomplish their goals Chance encounters between managers  and employees enhance  communication Rumors and gossip travel on grapevine
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Four Vehicles for  Upward Communication Open-door policy (“Let’s talk.”)
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