Chapter_16 - Chapter16 ManagingIneffective Performers...

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Chapter 16 Managing Ineffective  Performers
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Factors Contributing to  Ineffective Performance Employee Related Among them are (a) insufficient mental  ability and education, (b) insufficient job  knowledge, and (c) poor organizational  citizenship behavior. Job Related Among them are (a) ergonomics  problems, (b) poor industrial hygiene,  and (c) “sick” building.
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Factors Contributing to  Ineffective Performance, cont. Manager related Examples include (a) inadequate  feedback, (b) inappropriate leadership  style, and (c) bullying behavior. Organization related Examples include (a) culture that  tolerates poor performance, (b) negative  work group influences, and (c) rewards  that encourage deviant behavior.
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The Control Model for Managing  Ineffective Performance  1. Define performance standards (clearly  state what is expected). 2.
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Chapter_16 - Chapter16 ManagingIneffective Performers...

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