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giving_feedback

giving_feedback - Avoid getting defensive if pressed to...

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1 Healthy ways of Giving   Feedback Lou Hill, S.P.H.R.
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2 Feedback Feedback is information groups receive and use to MODIFY themselves
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3 Direct Feedback Underlying Principle of being direct: To treat issues as problems to be solved, avoiding inclination to inflect hurt, shame or punishment.
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4 Direct Feedback Describe the problem and issues clearly. Focus, don’t ramble. Speak only for yourself, avoiding “loaded” statements/questions. Report feeling factually. Suggest possible solutions, giving the other person room to consider them without feeling trapped
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Unformatted text preview: Avoid getting defensive if pressed to support your position. 5 Ways of being Direct “I’d like to talk with you about a problem I’m experiencing.” “I would like to clarify some assumptions I have about what you said.” “I have a concern I’d like to discuss with you and try and find a solution.” 6 When Giving Feedback Your Objective is: 1. To describe a concern YOU have. 2. To make the other person AWARE of a problem. 3. To UNDERSTAND the other person’s perspective. 4. To RESOLVE the problem....
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