lookforinteams - What to Look For in Teams In all human...

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What to Look For in Teams In all human interactions, there are two major ingredients – content and process. The first deals with the subject matter or the task upon which the team is working. In most interactions the focus of attention of all persons is on the content. The second ingredient, process, is concerned with what is happening between and to team members while the team is working. Team process, or dynamics, deals with such items as morale, feelings, tone, atmosphere, influence, participation, styles of influence, leadership struggles, conflict, competition, cooperation, etc. In most interactions very little attention is paid to process, even when it is the major cause of ineffective team action. Sensitivity to the team process will better enable one to diagnose team problems early and deal with them more effectively. Since these processes are present in all teams, awareness of them will enhance a person’s worth to a team and enable the person to be a more effective team participant. Below are some observation guidelines to help process or analyze team behavior. PARTICIPATION One indication of involvement is verbal participation. Look for differences in the amount of participation among members. 1. Who are the high participators? 2. Who are the low participators? 3. Do you see any shift in participation, e.g., highs become quiet; lows suddenly become talkative? Do you see any possible reason for this in the team’s interaction? 4. How are the silent people treated? How is their silence interpreted? Consent? Disagreement? Disinterest? Fear? Etc. 5. Who talks to whom? Do you see any reason for this in the team’s interactions? 6. Who keeps the ball rolling? Why? Do you see any reason for this in the team’s interactions? INFLUENCE Influence and participation are not the same. Some people may speak very little, yet capture the attention of the whole team. Others may talk a lot but are generally not listened to by the other members. 7. Which members are high in influence? When they talk, others seem to listen. 8. Which members are low in influence? Others do not listen to or follow them. Is there any shift in influence? Who shifts? 9. Do you see any rivalry in the team? Is there any struggle for leadership? What effect does it have on the other team members?
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STYLES OF INFLUENCE Influences can take many forms. It can be positive or negative; it can enlist the support or cooperation of others or alienate them. How a person attempts to influence another may be the
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This note was uploaded on 02/10/2012 for the course OLS 386 taught by Professor Staff during the Spring '08 term at Purdue University-West Lafayette.

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lookforinteams - What to Look For in Teams In all human...

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