final outline

final outline - Chapter 11 Production and Operations...

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Chapter 11- Production and Operations Management Production and Operations Management- Production: Application of resources such as people and machinery to convert raw materials into finished goods and services. Production and Operations Management : Managing people and machinery in converting materials and resources into finished goods and services. Every organization has its own inputs, transformation process, and outputs. The raw materials and assembly process differs greatly based on the output that the business produces. Production Systems Examples Primary Inputs Transformation Outputs Computer Factory Hard drives, computer memory, computer chips, keyboards, boards for network and internet access and graphics, monitors, software Assembles components to meet customer orders, including specialized orders for hardware and software Desktop or laptop computers Tracking Firm Trucks, personnel, buildings, fuel, goods to be shipped, packaged supplies, truck parts, utilities Packages and transports goods from sources to destinations Delivered goods Department Store Buildings, displays, scanners, merchandise, personnel, supplies, utilities Attracts customers, stores goods, sells products Merchandise sold Automobile Body Shop Damaged autos, paints, supplies, machines, tools, buildings, personnel, utilities Transforms damaged auto bodies into facsimiles of the originals Repaired automobile bodies County Sheriff’s Department Personnel, police equipment, automobiles, office furniture, buildings, utilities Detects crimes and brings criminals to justice Lower crime rates and peaceful communities Strategic Importance of the Importance Function
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A vital function is necessary for generating money to pay employees, lenders, and stockholders. Effective production and operations management can: –lower a firm’s costs of production. –boost the quality of its goods and services. –allow it to respond dependably to customer demands. –enable it to renew itself by providing new products. The production process is at the center of any firm. Effective production processes increase quality, meet customer demands, provide new products, and lower the cost of production. Mass, Flexible and Customer-Driven Production Mass Production – manufacturing products in large amounts through standardization, mechanization and specialized skills. Flexible Production – producing smaller batches using information technology, communication and cooperation. Customer-Driven Production – evaluating customer demands to link with manufacturer. Mass production makes outputs available in large quantities. Much of the foundation of economic growth in the US has been driven from mass production. The assembly line is a key byproduct of mass production. A very good example of flexible production is the auto industry. Changing from mass production to flexible production enabled companies to produce different kinds of cars at the same plant. Customer-driven production is used to drive short-term forecasting and design
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final outline - Chapter 11 Production and Operations...

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