AC562_Week_4 - AC562 Week 4 The Field Work Phase Chapter 4...

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Unformatted text preview: AC562 Week 4 The Field Work Phase Chapter 4 This Chapter Will: l Increase understanding of the purpose of the field work phase in an operational review. l Present various techniques that can be used in the field work phase l Increase knowledge of how to use information gained in the field work phase in the further development of review findings. l Describe field work phase documentation and operational review work file contents. Field Work Considerations and Tasks l Whether the reviewee's policies, and the related procedures and practices actually followed, are in compliance with basic authorities, statutes, and legislative intent. l Whether the system of operating procedures and management controls effectively results in activities being carried out as desired by top management in an efficient and economical manner. Fact-find and verification Evaluation Review of findings l Recommendations as to the areas having sufficient significance to warrant a more detailed examination directed toward the development of an operational review finding. Factors in Reaching Conclusions l Managements use of standards l Lack of clarity l Capability of personnel l Failure to control l Duplication of efforts l Improper use of financial resources l C u m b e r s o m e p a t t e r n s l I Field Work Techniques l TQM l Participative management l Benchmarking strategies l Restructuring, reengineering, and reinventing l Principle-centered leadership l Learning organizations l Revision of mental models l S p i r i t u a l i t y i n t h e w o Benchmarking Benchmarking concepts - a process for analyzing internal operations and activities to identify areas for positive change in a program of continuous improvement. The tool of choice for gathering data related to programs of continuous improvement and to gain competitive advantage. Benchmarking - Stakeholders l Stakeholders: Suppliers/vendors: external Owners/shareholders: Internal/external Management/supervision: internal Employees/subcontractors: internal/external Customers/end users: external Benchmarking Strategic Concepts...
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This note was uploaded on 02/11/2012 for the course AC 562 AC 562 taught by Professor Online during the Spring '11 term at Keller Graduate School of Management.

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AC562_Week_4 - AC562 Week 4 The Field Work Phase Chapter 4...

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