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Unformatted text preview: 1 Chapter 10: Organizational Attitudes and Behavior History of Job Attitudes Based in history of Job Satisfaction Formal research began in mid-1930s 1932 I/O textbooks had no mention of job satisfaction or organizational commitment By 1972 over 3000 articles published specifically exploring worker attitudes Why interest developed Methodological breakthroughs Statistical techniques Attitudes Defined Briefly defined, an attitude represents a predisposition to respond in a favorable or unfavorable way to persons or objects in ones environment. For instance, when we say we like something or dislike something, we are in effect expressing an attitude toward the person or object. Attitudes: Three Important Assumptions Three important assumptions underlie the concept of attitudes: 1) An attitude is a hypothetical construct 2) An attitude is a unidimensional construct 3) Attitudes are believed to be somewhat related to subsequent behavior , although as well see, this relationship can be unclear What is Job Satisfaction? Job Satisfaction : The degree of pleasure an employee derives from his or her job. 2 levels of Job Satisfaction: Global Job Satisfaction Job Facet Satisfaction pay promotions work tasks coworkers supervisors Antecedents to Job Satisfaction What causes satisfaction Environment/Job Features Job Characteristics Organizational Justice Role Variables Ambiguity Conflict Person variables Affectivity Culture Life satisfaction Genetics 2 Job Satisfaction: Is It Genetic? People have stable traits that predispose them to be satisfied or dissatisfied (positive vs. negative affectivity) Happy people are happy workers Research evidence Study of twins reared apart 30% of variability in satisfaction accounted for by genetics (r = .55) Affective Disposition Some people complain about everything! Negative affectivity (NA) Positive affectivity (PA) Research evidence Job satisfaction and NA Life Satisfaction People happy with life are happy with work. Across time, too (Junior High 50 years later!) Spillover effect between life and work Organizational implications regarding: Flexible work hours Work-family conflict On-site daycare work family non-work Job Satisfaction Positive Affectivity Interpretation of job circumstances Job Satisfaction Objective job circumstance Brief (1998) How do Americans feel about going to work? Most Americans like their jobs overall People are relatively satisfied with the nature of the work itself: How interesting it is Having lots of contact with people People are less happy with rewards Pay Benefits Chances for promotion Why all the fuss?...
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- Fall '11