Ch._1_Study_Guide - Conceptual skills Human skills...

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Chapter 1 Study Guide Manager- a person who supports, activates, and is responsible for the work of others (pg 13) intellectual Capital (pg 6) Glass ceiling effect pg 6 Globalization (pg 7) Organizational performance (pg 12) Levels of managers (pg 14) Upside down pyramid (pg 16) Katz’s essential managerial skills (pg 22)
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Unformatted text preview: Conceptual skills Human skills Technical skills Functions of management (pg 17-18) Planning Organizing Leading Controlling Managerial roles (pg 19-20) Interpersonal Informational Decisional Managerial competency (23) Ethics (8) Productivity (12) Performance efficiency (12) Performance effectiveness (12)...
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