Study_Guide_Chapter_17

Study_Guide_Chapter_17 - Study Guide Chapter 17 Four steps...

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Study Guide Chapter 17 Four steps in the control process pp 466-469 1. Establish objectives and planning – identify key results you want to accomplish. Output standards : measure performance results in terms of quantity, quality, cost, or time. Lots of ways of measuring output. Input standards : measures work efforts that go into a performance task. Use input standards in situations where outputs are difficult or expensive to measure. 2. Measure Performance Benefits—where output and input standards are used to carefully document results. Must be accurate enough to spot differences btwn what’s happening & what was planned. 3. Compare Results with Objectives and Standards— Control equation : need for action = desired performance-actual performance Use historical comparisons and relative comparisons 4. Take corrective action—using Management by exception : focuses attention on substantial differences between actual and desired performance. (saves time, resources by focusing on important differences)
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This note was uploaded on 02/11/2012 for the course BUSINESS 315 taught by Professor Roselli during the Fall '10 term at Berea.

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Study_Guide_Chapter_17 - Study Guide Chapter 17 Four steps...

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