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Buad 304 Book Review Q

Buad 304 Book Review Q - BUAD 304 PROGRESS EXAM 1 BOOK...

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BUAD 304 PROGRESS EXAM 1 BOOK REVIEW QUESTIONS Chapter 1 Questions for Review 1. What is the importance of interpersonal skills? a. In the past few decades, it has become apparent that not only technical abilities play an important role in job positions, but interpersonal roles have an impact upon effectiveness as well. Good interpersonal relations as a manager can help attract and keep high-preforming employees in addition to creating a better work atmosphere. 2. What do managers do in terms of functions, roles and skills? a. Planning, organizing, leading and controlling b. As a manager there are three interpersonal roles to be fulfilled: the figurehead role, the leadership role, and the liaison. The figurehead preforms duties that are ceremonial and symbolic in nature while the leadership role takes over hiring, training, motivating and disciplining empoyees and the liason role involves conotacting others who provide the manager with information. c. Collecting and disseminating information from organizations and institutions d. Making important decisions e. Holding expertice upon relevent field(s) f. Human skills g. Conceptual skills 3. What is organizational behavior? a. A field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving and organization’s effectiveness. 4. Why is it important to complement intuition with systemic study? a. To provide a base from which to make more accurate predictions of behavior
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BUAD 304 5. What are the major behavioral science disciplines that contribute to OB? a. Psychology, Social Psychology, Sociology and Anthropology 6. Why are there few absolutes in OB? a. Because human beings are too complex and varied that there is almost no absolute variables in their behavior. 7. What are the challenges and opportunities for managers in using OB concepts? a. Responding to economic pressures, responding to globalization, managing workforce diversity, improving customer service, improving people skills, stimulating innovation and change, coping with “temporaries”, working in networked organizations, helping employees balance work-life conflicts, creating a positive work environment and improving ethical behavior 8. What are the three levels of analysis in this book’s OB model? a. Individual level, group level and organizational systems level Chapter 1 1. What is the importance of interpersonal skills? Interpersonal skills are very important for managers who want to get promoted. Also developing managers’ interpersonal skills helps organizations attract and keep high-performing employees. 2. What do managers do in terms of functions, roles, and skills? Managerial Functions: Planning, Organizing, Leading, and Controlling Roles: i.Interpersonal – Figurehead, Leader, Liaison ii.Informational – Monitor, Disseminator, Spokesperson iii.Decisional – Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator Skills: technical skills, human skills, conceptual skills 3.What is organizational behavior (OB)?
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