Ch 06 9e

Ch 06 9e - Team Cohesiveness e.g., commitment to group and...

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Organization Development and Change Chapter Six: Diagnosing Groups and Jobs
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6-2 Learning Objectives for Chapter Six To clarify the concepts of group and job level diagnosis To define diagnosis and to explain how the diagnostic process discovers the underlying causes of problems at the group and job level of analysis To present an open systems diagnostic model for group and job levels
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6-3 Goal Clarity Task Group Structure Functioning Group Performance Composition Norms Group-Level Diagnostic Model Inputs Design Components Outputs Organizatio n Design Group Effectiveness
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6-4 Group-Level Design Components Goal Clarity extent to which group understands its objectives Task Structure the way the group’s work is designed Team Functioning the quality of group dynamics among members Group Composition the characteristics of group members Performance Norms the unwritten rules that govern behavior
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6-5 Group-Level Outputs Product or Service Quality Productivity e.g., cost/member, number of decisions
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Unformatted text preview: Team Cohesiveness e.g., commitment to group and organization Work Satisfaction 6-6 Skill Variety Task Identity Autonomy Task Feedback Significance about Results Individual-Level Diagnostic Model Inputs Design Components Outputs Organizati on Design Group Design Personal Traits Individual Effectiveness 6-7 Individual-Level Design Components Skill Variety The range of activities and abilities required for task completion Task Identity The ability to see a whole piece of work Task Significance The impact of work on others Autonomy The amount of freedom and discretion Feedback about Results Knowledge of task performance outcomes 6-8 Individual-Level Outputs Performance e.g., cost/unit, service/product quality Absenteeism Job Satisfaction e.g., internal motivation Personal Development e.g., growth in skills, knowledge, and self...
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This note was uploaded on 02/11/2012 for the course MOR 463 taught by Professor Olson during the Spring '08 term at USC.

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Ch 06 9e - Team Cohesiveness e.g., commitment to group and...

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