Nick's internal analysis 5.30.11

Nick's internal analysis 5.30.11 - B Organization Structure...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
B. Organization Structure, Controls and Values 1. Define the firm’s organizational structure. Refer to Exhibit ___ for a complete visual structure. Jack in the Box’s organizational structure is formatted in what is known as a matrix configuration. In a matrix structure, the CEO is placed at the top of management. Below the CEO, upper management and departments are split accordingly. Underneath the managers, the employees are grouped by both their function and the operational group meaning that employees report to the manager of their functional area as well as their product. Using the Jack in the Box mobile food truck venture as an example, groups of employees are both horizontally and vertically connected. In other words, groups from each department are set to work on individual projects. Employees from marketing, finance, operations, and other departments would all be grouped to work on the mobile food truck product. Because of this, they report to multiple managers: horizontally to their product manager, and vertically to their department manager. Like all organizational structures, the matrix structure has its advantages and disadvantages. A few direct advantages include the option of picking and choosing specific individuals to work on a certain project they might excel in, having the different departments work directly together, and a there is a better balance of time, cost and performance due to the makeup of the project teams. On the other hand, there are some disadvantages. One con is the possibility of disloyalty to one’s manager, group or team due to existing loyalties to the employee’s other manager or group. One other disadvantage includes difficulty to oversee employee work and progress because of independent teams doing individual assignments. 2. Define the controls used in monitoring/appraising employee behavior and performance. According to many employee reviews at, a website where employees can post reviews about what it is like to work for their company, Jack in the Box tends to put a lot of pressure on their workers. According to one Jack in the Box Regional
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Franchise Consultant, “You live and die by the report card” ( This is interpreted to mean that what shows up on the employee performance reports strongly influences whether they stay or go. Another popular topic from was that there was not much freedom from upper management. According to another Regional Franchise Consultant, Jack in the Box is “An okay place to work, if you don’t mind constant pressure” ( Many reviews followed the same trend stating that upper management is constantly breathing down the employee’s necks and giving little freedom. 3. What are the organization's values? Are the stated values and is the
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 02/13/2012 for the course CAPSTONE 1 taught by Professor Staff during the Winter '10 term at Santa Clara.

Page1 / 11

Nick's internal analysis 5.30.11 - B Organization Structure...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online