Monitor staff performance SITXHRM006 Learner Guide V1.0 (1) - SITXHRM006 Monitor staff performance Learner Guide Page |1 Table of Contents Unit of

Monitor staff performance SITXHRM006 Learner Guide V1.0 (1)

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SITXHRM006 Monitor staff performance Learner Guide
P a g e | 1 Table of Contents Unit of Competency ...................................................................................................................................... 4 Application ............................................................................................................................................. 4 Performance Criteria ............................................................................................................................. 5 Foundation Skills ................................................................................................................................... 6 Assessment Requirements .................................................................................................................... 7 1. Monitor staff performance and provide feedback ................................................................................ 10 1.1 – Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms .................................................................................................................. 11 Expected standards of performance ................................................................................................... 11 Appropriate communication mechanisms .......................................................................................... 12 Activity 1A ............................................................................................................................................ 13 1.2 – Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues ............................................................................................ 14 Monitoring performance ..................................................................................................................... 14 Performance appraisals ....................................................................................................................... 14 Maintaining close contact with employees in the workplace ............................................................ 15 Activity 1B ............................................................................................................................................ 16 1.3 – Regularly provide colleagues with guidance and support to enhance their work performance .. 17 Providing colleagues with guidance and support ............................................................................... 17 Activity 1C ............................................................................................................................................ 18 1.4 – Provide recognition and rewards for achievements and outstanding performance ..................... 19 Providing recognition and rewards for achievements ........................................................................ 19 Important tips for effective recognition ............................................................................................. 20 Activity 1D ........................................................................................................................................... 21 1.5 – Identify need for further coaching or training and organise according to organisational policies ................................................................................................................................................................. 22 Further coaching or training ................................................................................................................ 22 Activity 1E ............................................................................................................................................ 23 2. Recognise and resolve performance problems ..................................................................................... 24 2.1 – Identify and investigate performance problems ............................................................................ 25 Performance problems ........................................................................................................................ 25 Identifying and investigating performance problems ......................................................................... 25
P a g e | 2 Activity 2A ............................................................................................................................................ 26 2.2 – Use feedback and coaching to address performance problems .................................................... 27 Using feedback and coaching .............................................................................................................. 27 Types of feedback ................................................................................................................................ 27 Providing feedback and coaching in the correct manner ................................................................... 28 Activity 2B ............................................................................................................................................ 29 2.3 – Discuss and agree on possible solutions with the colleague ......................................................... 30 Possible solutions ................................................................................................................................ 30 Activity 2C ............................................................................................................................................ 31 2.4 – Follow-up outcomes of informal counselling through review in the workplace ........................... 32 Informal counselling ............................................................................................................................ 32 Review in the workplace ..................................................................................................................... 32 Activity 2D ........................................................................................................................................... 33 2.5 – Organise and conduct a formal counselling session when needed according to required procedures ............................................................................................................................................... 34 Organising and conducting formal counselling sessions ..................................................................... 34 Activity 2E ............................................................................................................................................ 35 3. Implement performance management systems ................................................................................... 36 3.1 – Implement formal performance management systems ................................................................ 37 Performance management systems ................................................................................................... 37 Methods of collecting performance data ........................................................................................... 37 Methods of interpreting performance data ........................................................................................ 38 Performance appraisal interviews ...................................................................................................... 38 Types of assessment ............................................................................................................................ 40 Activity 3A ............................................................................................................................................ 41 3.2 – Conduct individual performance evaluations openly and fairly .................................................... 42 Conducting individual performance evaluations ................................................................................ 42 Activity 3B ............................................................................................................................................ 43 3.3 – Complete and file performance management records .................................................................. 44 Performance management records .................................................................................................... 44 Filing performance management records ........................................................................................... 44 Activity 3C ............................................................................................................................................ 46 3.4 – Agree on courses of action with colleagues and follow-up in workplace ...................................... 47 Agreeing courses of action and follow up in the workplace ............................................................... 47
P a g e | 3 Activity 3D ........................................................................................................................................... 48 Summative Assessments ......................................................................................................................... 49
P a g e | 4 Unit of Competency Application This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the

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