Monitor staff performance and provide feedback1.1 Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms
Expected standards of performanceExpected standards of performance may relate to:ØThe goods/services the employee should produce/provideØThe processes, methods, or means the employee is expected to useØPersonal presentationØPunctualityØTeam interactionØConservation of energy.
Communication methodsYou can communicate with employees:ØVerbally, in personØIn writingØNon-verballyØVia postersØIn memosØDuring meetingsØVia performance appraisals.
Monitor staff performance and provide feedback1.2 Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues
Monitoring performanceMonitoring staff performance:ØIs a continuous processØIs about checking in with employees regularlyØIs about ensuring that the employee is working to the expected level and contributing to the overall success of the organisationØEncourages employees to adopt a positive and conscientious attitude towards their work.
Performance appraisalsPerformance appraisals:ØAllow authority figures to assess their employees’ performanceØGive employees the opportunity to discuss any issues/challenges they are facingØHelp to identify any skills and competencies the employee needs to work onØAllow both employees and supervisors/managers to agree upon new targets for the future.
Monitor staff performance and provide feedback1.3 Regularly provide colleagues with guidance and support to enhance their work performance
Providing colleagues with guidance and supportProviding colleagues with guidance and support may involve:ØGiving advice on training and development opportunitiesØ